Loven Mart: Return and Refund Policy

Thank you for choosing to shop with Loven Mart. We are confident you will be thrilled with your purchase, as we are committed to providing exceptional product quality and reliable service. Your satisfaction is our top priority.

1. Returns Policy and Inspection

We require that you inspect the product in the presence of the delivery person immediately upon receipt. If you observe any defect, discrepancy, or damage, please contacts us at +880 9617-884422 immediately to initiate a return before the delivery person leaves.

Conditions for Eligible Returns:

A product is eligible for return if any of the following conditions are met at the time of delivery:

• The product has expired or is visibly damaged.
• The product does not match the appearance as shown on our website or Facebook page.
• The quality of the product does not meet the standards described.
• There is an issue with the delivery (e.g., product delivered cold when it should be frozen).
• The product's weight is not as specified on the label.
• An incorrect product was provided.

2. Refund Policy and 10-Day Satisfaction Guarantee



Loven Mart is pleased to offer a unique 10-day satisfaction guarantee from the date of delivery. If you are not satisfied with your purchase for any reason, you may request a refund within this 10-day period.

• If you have consumed a portion of the product, the refund amount will be adjusted, and you will be charged only for the quantity consumed.
• For any inquiries or questions regarding a refund, please contact us at +880 9617-884422.

Conditions for Refund Processing:

To ensure a smooth refund process, please note the following conditions:

• Proper Packaging: Products must be packed properly and securely when requesting a return for a refund.
• Shipping Cost: The return shipping cost will be deducted from the total refund amount.
• Processing Time: We will initiate the refund process within 3 days of receiving the returned product at our facility.

Important Note: Implementing a clear and fair return and refund policy is a strategic business decision that enhances customer satisfaction and builds trust. We encourage all customers to read this policy carefully. Our staff is properly trained to handle your return requests professionally and efficiently.